Our custom pet portraits are carefully designed to capture every detail of your pet’s unique personality. Handcrafted with precision, each piece is a true reflection of your furry friend’s charm and character. We are a small family owned business with a passion for animals whose adopted dog inspired them to create The Pet Craft Co. Our logo is her face! We passionately believe pets are family, and will treat your order with the utmost care.

We offer high-quality, one of a kind handmade pet products that are as unique as your pet. Whether it’s a custom figurine or necklace, we create products that celebrate the bond between you and your furry family member in a meaningful way.

We’ve built a reputation for excellence by combining artistry with high-quality materials. Our team is dedicated to bringing your pet’s likeness to life in a way that exceeds your expectations, ensuring lasting memories.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay. You can choose your preferred method at checkout.

Yes. All payments are directly processed by the most trusted payment processors, such as PayPal and Shopify Payments. Your personal information is encrypted and protected. We would never sell you information.

You can apply a discount code at checkout. Enter the code in the “Discount Code” box and click “Apply.” The discount will be reflected in your total.

We process orders in 1-2 business days, but if you need to make changes or cancel your order, please contact us as soon as possible. Once the order is shipped, we cannot make changes or cancellations.

You can reach our customer support team through our Contact Us page. We’re available via email during business hours.

Yes, we ship to many countries worldwide. Shipping typically takes 2-4 weeks.

We use all major carriers and local courier partners.

Shipping is $4.95 but on orders $75+, shipping is free.

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website under the “Track Order” page.

Due to the personalized nature of our products, returns are not applicable to custom orders. However, we stand by our products 100% and are happy to remake an order for you at no cost.

We apologize for any inconvenience. If you received a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We’ll help you resolve the issue as quickly as possible.

If you have misspelled or auto-filled in an incorrect address, please contact us as soon as possible at info@thepetcraftco.com We are unable to change the shipping address if your order shipped.